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Customer Service Officer

Customer Service Officer
Image: BankIslami Pakistan Limited
  • Location Karachi
  • Posted 5 days ago

Department: Distribution & Business BankingCareer Level: Entry LevelNumber of Positions: 03Education Required- Minimum Bachelor's degree.Experience Required- Minimum 01 year of relevant banking experience.Skills RequiredStrong cash handling, numerical accuracy, reconciliation, and transaction processing skills with attention to detail.Good knowledge of banking operations, SBP regulations, compliance procedures, and core banking systems (iMAL).Effective communication, customer service, problem-solving, and time management skills.Strong focus on accuracy, integrity, and confidentiality.Key Responsibilities1. Branch Opening & Cash ManagementPerform daily branch opening checks and verify opening cash balances.Reconcile vault cash and maintain separate cash holdings for each teller.2. Cash Receipts & PaymentsProcess cash deposits, withdrawals, utility bills, and cheque payments accurately.Ensure compliance with bank policies, SBP regulations, and customer verification requirements.3. Clearing & RemittancesProcess clearing instruments, pay orders, demand drafts, and CDRs.Ensure proper verification, authorization, documentation, and timely reconciliation.4. End-of-Day Reconciliation & ReportingVerify and authorize transactions.Reconcile cash and system balances.Review daily reports and vouchers and ensure recovery of applicable charges.5. One-Touch Banking & Branch OperationsProcess biometric-verified transactions and manage ATM cash operations.Maintain vault and locker security.Ensure accurate transaction posting in the core banking system.6. Compliance & Customer ServicesHandle account opening and maintenance, biometric verification, and stop-payment requests.Manage cheque book issuance and other customer services.Ensure regulatory compliance, proper recordkeeping, and achievement of cross-selling targets.Interested candidates are encouraged to apply before the closing date.

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