Bahasa Indonesia Customer Service Representative Major Responsibilities Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Background, skills, experience and qualifications Qualifications Fluent in Bahasa Indonesia, both written & verbal Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) Excellent communication skills, both verbal and written Excellent interpersonal A demonstrated commitment to high professional ethical standards and a diverse workplace Excels at operating in an fast pace, community environment Ability to look at situations from several points of view Persuasive with details and facts. High comfort level working in a diverse environment Minimum Requirements: Strong organizational, time management and follow up skills – ability to multitask. Ability to assess issues for swift problem resolution. Strong business acumen; knowledge of different market segments Excellent customer service, interpersonal and communications skills – fluent in English Ability to build and maintain relationships. Knowledge of the various Originations processes and procedures Strong analytical and presentation skills