Customer Service Representative/RTA Data Entry-RBin Yaber Driving Institute L.L.C ·29 Oct, 2026 Meet & greet customers visiting the Reception / Registration Counter at Head Office / BranchEnquire & Explain the activities as per the type of license selected by the student / customerExplain about the ongoing discounts & promotionsAnswer the calls/mails in a timely, appropriate & professional mannerProvide information for all the needs of the customer pertaining to the Driving Licensing services the company is offeringInform the student / customer on the duration of training/classes as per the vehicle categoryInform the student / customer about the available schedule types, charges & payment termsAssist the customer/student to fill up the Application Form & register as per the type of licenseComplete & verify the documentation for Bin Yaber Registration as per RTA requirementsCouncil the student / customer to rectify the issues in documentationRegister the student / customer for beginner course / Intermediate / Expert & E-TrafficMaintain record of student file & issue learning permitInform the Fleet & Transport team for transport for pickups & dropsCheck for mandatory requirements of E-learning / Theory classVerify Transfer checklist & reopening of file form for Transfer & Reopening customers/studentsEnsure that the amendment details are entered in the student / customer fileIssue the License in a professional mannerLog student/customer complaints & feedback received through Complaint box, Direct Complaint, Call Center, Email or Social MediaEvaluate & classify the complaint & communicate to the concerned teamCommunicate with immediate superior on the nature of the complaint for taking suitable corrective actionCommunicate to student / customer on the action taken & record the closingsSubmit daily reports to immediate superior on the allotted tasksMaintain QHSE procedures as per the company policyAttending to Front Desk, Registration, booking & scheduling activities as and when requiredAny other task as and when assigned by the immediate superior Team Work SkillsPlanning & Organizing SkillsCommunication SkillsCustomer Service SkillsProblem Solving SkillsListening Skills