Position: Digital Marketing, AI & Operations Coordinator Salary: Php 63,000-80,000 per month Working Hours & Conditions: 6 Months contract with a possibility of extension based on performance Holidays: TBC ABOUT THE COMPANY: We are a Māori-owned adventure tourism business based in Rotorua, New Zealand, with more than 25 years in the tourism industry. We operate a range of adventure and cultural tourism experiences and are preparing for our busy summer season from November through April. We are looking for a capable, organised and tech-savvy remote team member who can support our digital marketing, social media, online presence and day-to-day operational administration. This is a hands-on role for someone who is comfortable moving between creative marketing tasks, technology, data and general business administration. ROLE OVERVIEW: We're looking for a Digital Marketing, AI & Operations Coordinator to become an extension of our New Zealand-based team. The role will have four main areas of responsibility: Social media and digital contentRotorua Combos website and digital channelsOperational and administrative supportEmail marketing and AI integration.You will be working within established systems and brands, helping us keep our digital channels active, information accurate, and operational workload under control. A strong understanding of tourism and travel language, excellent written English, attention to detail, and respect for Māori and indigenous cultural context are important. RESPONSIBILITIES: 1. Social Media & Content: Manage and support content across:FacebookInstagramTikTokYouTubeResponsibilities will include: Create, edit, schedule, and publish regular social media content.Turn raw GoPro, phone, and guide-captured footage into engaging content.Edit short-form video for Reels, TikTok, and YouTube Shorts.Assist with longer-form YouTube content where required.Maintain and work from an agreed social media content calendar.Repurpose content across different platforms rather than creating everything from scratch.Help identify strong content opportunities from our existing photo and video library.Ensure content is accurate, engaging, on-brand and culturally appropriate.Monitor comments, messages and engagement where required.Assist with reporting on social media performance and identifying what content is working.2. Website & Social Media (hibernated website)Maintain and update the Rotorua Combos website.Keep product information, pricing, imagery and links current.Upload and update website content as required.Create and schedule social content promoting Rotorua experiences and combination products.Work with supplied content from tourism partners and operators.Support basic SEO and ensure website content is search-friendly.Identify outdated or incorrect content and proactively arrange updates.Help build Rotorua Combos into a useful digital platform for visitors planning activities in Rotorua.3. Operational & Administrative SupportMonitor and respond to allocated business emails.Assist with customer and agent enquiries.Complete basic invoicing and invoice administration.Enter and maintain accurate business data.Update our Master Report and other internal reporting systems.Assist with booking and customer data entry.Maintain organised digital records and files.Assist with online reviews and customer responses where required.Complete other routine administrative tasks that can be handled remotely.Identify repetitive administrative processes that could be simplified or automated. Accuracy and attention to detail are particularly important in this part of the role.4. Email Marketing Support regular communication with customers, agents and our wider database. Responsibilities will include:Create and format email newsletters.Assist with planning a simple email marketing calendar.Prepare promotional emails for products, seasonal campaigns and special offers.Hel