We are seeking a Customer Relationship Manager to manage client relationships and coordinate orders from enquiry through delivery. The role combines client communication, payment and order administration, service coordination, and reporting. The officer will work closely with clients, resource persons, and management to support reliable service delivery and business growth. Missions: Communicate professionally with current and prospective clients through approved channels, build trust, assess and document their requirements, and follow up on enquiries to convert them into paid orders. Verify and record client payments, profile requests accurately—including specifications, deliverables, deadlines, and instructions—and maintain up-to-date records of enquiries, orders, balances, delivery status, and feedback. Coordinate orders from initiation to completion, communicate progress, address delivery issues promptly, and ensure that completed work meets agreed requirements, quality standards, deadlines, and formats. Prepare and submit comprehensive monthly performance reports to the Director, covering achievements, challenges, revenue performance, and matters requiring management attention; report to the Director or another designated supervisor. Demonstrate integrity, confidentiality, courtesy, accountability, sound judgement, initiative, and teamwork; support client satisfaction, retention, and complaint resolution while identifying practical opportunities to improve operations, sales conversion, and sustainable business growth.