At Integral Group Solution (IGS India), we are looking for a Customer Service Executive to join our customer service team in Navi Mumbai. We are looking for individuals with experience in Call Centres, Contact Centres or BPOs, who enjoy providing solutions, handling customer requests and supporting customers until their needs are resolved. What will your role involve? Handle incoming and outgoing calls related to assistance requests.Record and update customer cases in the CRM system.Coordinate with service providers to arrange the requested services.Follow up on cases until they are resolved.Keep customers informed while providing friendly, empathetic and timely support.Requirements 6 months to 3 years of experience in voice-based customer service within a Call Centre, Contact Centre or BPO.Experience handling inbound calls, outbound calls or both.Good communication skills in English, Hindi and Marathi.Basic knowledge of CRM systems or case management platforms.Experience in assistance services, insurance, logistics or similar services will be an added advantage.Residing in Airoli, Navi Mumbai, or being able to commute easily to the office.What We Offer Opportunities for professional growth and career advancement.Exposure to an international work environment within a growing global organization.Opportunities to learn and develop new skills while contributing to the growth of IGS India.The opportunity to make a meaningful difference in customers' lives through our assistance services.A competitive remuneration package based on qualifications and experience.Join IGS India! If you have customer service experience, enjoy helping people and know how to handle requests until a solution is found, we would like to hear from you. Apply now and become part of our team! Pay: ₹22,000.00 - ₹28,000.00 per month Work Location: In person