RESPONSIBILITIES:Kforce has a client in need of a Remote Mortgage Servicing Complaint Analyst.Responsibilities:Monitor and evaluate regulatory and industry changes affecting mortgage origination and servicing operationsAnalyze new requirements to determine business impact, compliance risks, and necessary operational changesPartner with business teams to implement regulatory updates and maintain ongoing complianceProvide guidance on mortgage servicing, origination, consumer protection, and compliance requirementsResearch and respond to escalated consumer complaints, regulatory inquiries, and servicing-related requestsSupport required regulatory response processes and ensure appropriate documentation is maintainedAssist with consumer privacy requests and other privacy compliance activitiesSupport regulatory examinations, audits, monitoring, issue remediation, and compliance reviewsIdentify opportunities to strengthen compliance controls, workflows, reporting, and operational processesParticipate in cross-functional compliance and regulatory implementation initiativesPrepare reports, analyses, presentations, and supporting documentation for leadership and regulatory activitiesServe as a compliance resource for business partners and assist with resolving day-to-day regulatory questionsREQUIREMENTS:Associate or Bachelor's degree in Business, Finance, Legal Studies, Risk Management, Compliance, or a related field, or equivalent relevant experience3+ years of mortgage industry experience with knowledge of origination and servicing operationsExperience in compliance, regulatory affairs, audit, risk management, quality control, or a related functionExperience identifying compliance risks and recommending process or control improvementsStrong understanding of federal and state requirements affecting residential mortgage origination and servicingKnowledge of consumer complaint management, privacy compliance, regulatory examinations, and compliance controlsStrong analytical, critical-thinking, investigative, and problem-solving skillsStrong organizational skills, attention to detail, and sound professional judgmentExcellent written and verbal communication skills with strong stakeholder management abilitiesProficiency with Microsoft Office and collaborative business applicationsAbility to research and interpret regulatory requirements and translate them into practical business solutionsAbility to manage multiple priorities effectively in a fast-paced environmentThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.