PT Indonesia Logam Pratama is seeking a motivated customer service specialist to respond to inquiries via Email, WhatsApp, and Web Chat, recording interactions in the CRM and coordinating with teams for unresolved issues. The ideal candidate holds a Bachelor's degree, has 1 year CS experience, is fluent in English for international customers, and uses tools like Zendesk and Qontak. The role emphasizes empathy, proactive problem solving, and proactive soft selling.